Policy Violation Resolution

At Thunder Ecom Experts, we specialize in resolving marketplace policy violations that can lead to account warnings, restrictions, or suspensions. Our goal is to help sellers restore compliance, protect their accounts, and prevent future issues.


 Common Policy Violations

  • Restricted products – Selling items prohibited by marketplace rules.

  • Intellectual property violations – Trademark, copyright, or patent infringement claims.

  • Listing errors – Misleading titles, incorrect attributes, or false claims.

  • Performance violations – High order defect rate, late shipments, or poor customer service.

  • Documentation issues – Missing invoices, incomplete brand authorization, or unverifiable supplier details.


Identify the violation

    • Review the marketplace’s notification to understand the specific issue.

  2. Root cause analysis

    • Investigate internal processes, listings, or supplier documentation to pinpoint the problem.

  3. Corrective actions

    • Remove or update non-compliant listings.

    • Provide valid documentation (invoices, certificates, brand authorization).

    • Improve operational processes to meet performance standards.

  4. Plan of Action (POA)

    • Draft a professional appeal outlining:

      • What caused the violation.

      • Steps taken to fix it.

      • Preventive measures for the future.

  5. Submit and follow up

    • Send the POA through Seller Central or the marketplace’s appeal system.

    • Monitor responses and provide additional clarification if requested.


Why Choose Thunder Ecom Experts

  • Expertise in compliance: Deep knowledge of Amazon, Walmart, eBay, and TikTok policies.

  • Proven success: High track record of resolving violations and reinstating accounts.

  • Tailored strategies: Customized solutions for each seller’s unique situation.

  • Preventive support: Ongoing account health monitoring to avoid repeat violations.


 Get Started

If your account has been flagged for a policy violation, contact us at Info@thundermarketplace.com Our team will review your case and provide a tailored resolution strategy to restore compliance and protect your business.